Terms of Service

1.Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you and StreamerCatalyst ("StreamerCatalyst", "we", "us", or "our") governing your access to and use of the StreamerCatalyst website, dashboard, APIs, widgets, and related features (collectively, the "Service"). By connecting your Twitch account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2.The Service

StreamerCatalyst is a toolkit for Twitch streamers that includes AI chat personas, channel-event and rewards tracking, moderation automation, a stream planner, analytics, chat tools, and stream overlays. We may add, change, or remove features at any time. Some features are offered free and others require a paid subscription.

3.Eligibility

To use the Service you must:

• Have a valid Twitch account and comply with the Twitch Terms of Service and applicable Twitch developer and community policies;
• Meet Twitch's minimum age requirement (at least 13 years old, with parental consent where required); and
• Be at least the age of majority in your jurisdiction, or have permission from a parent or legal guardian, to enter into a paid subscription.

4.Your account and Twitch authorization

You sign in with Twitch and authorize the permissions described in our Privacy Policy. You authorize us to access and act on your Twitch channel through the Twitch API consistent with those permissions and with the features you enable — for example reading chat and events and, where you enable it, sending chat messages and managing Channel Points rewards on your behalf.

You are responsible for activity that occurs under your account and for the actions of moderators or team members you invite and the access you grant them. You can revoke our access at any time via your Twitch connection settings.

5.Acceptable use

You agree not to:

• Use the Service in violation of any law, the Twitch Terms of Service, or any third-party rights;
• Use the Service to harass, defame, threaten, deceive, or harm others, or to generate or distribute content that does so;
• Attempt to gain unauthorized access to the Service, other users' accounts, or our systems, or interfere with or disrupt the Service;
• Probe, scan, overload, or circumvent rate limits, quotas, security, or access controls;
• Reverse engineer, copy, resell, or create derivative services from the Service except as permitted by law; or
• Use the Service to spam, send unsolicited messages, or artificially inflate metrics.

6.Your content and responsibilities

You retain ownership of the content and configurations you create with the Service (such as commands, lore, planner boards, and custom widget code). You grant us a non-exclusive, worldwide license to host, process, and display that content solely to operate and improve the Service for you.

You are solely responsible for what the Service does in your channel under your direction — including messages sent by bots or AI you enable, rewards you configure, and moderation actions you automate — and for ensuring your use complies with Twitch's policies and applicable law.

7.AI features

Some features generate content using AI. AI output may be inaccurate, incomplete, offensive, or otherwise inappropriate, and is generated automatically without human review. You are responsible for reviewing and supervising AI features you enable and for any content posted in your channel as a result. We may impose and adjust usage limits or quotas on AI features, including by tier, and may throttle or suspend usage to protect the Service.

8.Subscriptions, billing, and cancellation

Paid tiers are billed through Stripe. By subscribing you authorize us and Stripe to charge your payment method on a recurring basis according to the plan and term you select.

• Plans and terms. We offer a free tier and paid tiers, available on monthly, annual, and biennial billing terms. Current features and prices are shown on the pricing page.
• Auto-renewal. Paid subscriptions renew automatically at the end of each term at the then-current price until cancelled.
• Cancellation. You may cancel at any time through your billing settings. Cancellation takes effect at the end of the current billing period; you keep paid access until then and are not charged for the next period.
• Price changes. We may change prices or plan features. Changes apply to your next renewal, and we will provide reasonable advance notice where required.
• Taxes. Prices may exclude applicable taxes, which you are responsible for.
• Failed payments. If a payment fails, we may retry, suspend paid features, or downgrade your account to the free tier.
• Refunds. Except where required by law, payments are non-refundable and there are no refunds or credits for partial periods.

9.Free tier, limits, and fair use

The free tier and each paid tier include limits (for example on commands, boards, widgets, analytics retention, AI tokens, and storage). We may enforce these limits and apply reasonable fair-use protections to keep the Service available for everyone. Limits may change over time.

10.Third-party services

The Service depends on third parties including Twitch, Stripe, and Cloudflare. Your use of those services is also governed by their respective terms and policies, and we are not responsible for them. StreamerCatalyst is an independent product and is not affiliated with, sponsored, or endorsed by Twitch Interactive, Inc.

11.Intellectual property

The Service, including its software, design, and trademarks (other than your content and third-party marks), is owned by StreamerCatalyst and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

12.Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE. YOU USE THE SERVICE AT YOUR OWN RISK.

13.Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STREAMERCATALYST AND ITS OPERATORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14.Indemnification

You agree to indemnify and hold harmless StreamerCatalyst and its operators from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, your violation of these Terms, or your violation of any law or third-party rights, including the Twitch Terms of Service.

15.Termination

You may stop using the Service and disconnect your Twitch account at any time. We may suspend or terminate your access if you violate these Terms, if required to protect the Service or other users, or if we discontinue the Service. On termination, your right to use the Service ends and we may delete your data as described in our Privacy Policy. Sections that by their nature should survive termination (such as ownership, disclaimers, limitation of liability, and indemnification) will survive.

16.Governing law and disputes

These Terms are governed by the laws of the State of Georgia and the federal laws of the United States applicable therein, without regard to conflict-of-law rules. You agree that the state and federal courts located in Georgia will have exclusive jurisdiction over any dispute that is not otherwise subject to an agreed alternative resolution, and you consent to personal jurisdiction in those courts. Nothing here limits any rights you may have under mandatory consumer-protection laws of your place of residence.

17.Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.

18.Contact us

Questions about these Terms? Email us at privacy@streamercatalyst.com.